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A Trendy Luxury Gift Collection

Q. Where is my order?

A. Follow this link to the 'Track Orders' section of the website and select the order you want to track. We are proud to say that most of our products are delivered by next day if ordered before 1 PM.

*Orders below £7 might not have tracking services. - Alternatively, you may visit the "My orders" section under the "Profile" section.

 

Q. Are my products covered under Free Delivery?

A. If your cart total is £10 and above you are eligible for free delivery.

 

Q. I’ve made a mistake with my order, can I change it?

We’ll try our best to amend your order, however, on occasions, we aren’t able to make any changes. This is usually because the item you’ve ordered has already gone into production.

Go to the contact us page and get in touch and we will do our best to help. 

 

Q. Are we giving gift wrapping and gift message service?

We are not giving gift wrapping and gift message service at this time.

 

Q. My order arrived broken

We understand the feelings when the arrived gift is not in perfect condition and we’ll do our best to try and solve the problem.

The quickest and easiest way for us to help with a broken/damaged gift is to see a photograph of it. Please go to the Contact us page and fill in our online inquiry form to upload the image.

 

Q. I gave you the wrong delivery address, can I change it?

We’ll try our best to amend your order, however, on occasions, we aren’t able to make any changes. This is usually because the item you’ve ordered has already out for delivery.

Go to the contact us page and get in touch and we will do our best to help. 

 

Q. I want to cancel my order?

You may visit the "My order" section under your profile, and cancel your order. 

 

Q. How can I get a quote for wedding/ business/ party bulk orders?

Go to the contact us page and get in touch for bulk orders. We will contact you for further discussion. 

 

Q. Do you have any helpline numbers?

Contact us for is the best option to reach us. Please make sure to share the correct email id when sending us a query.

 

Q. I forgot to apply my discount code?

Don’t worry, you should still be able to claim the discount. As long as your discount code is still valid, we’ll happily refund the difference.

Please get in touch and we’ll see whether your discount code is still valid. 

 

Q. Do I need to have an account to place an order?

 

Most of the sections are accessible on this website without any login, however, to add anything cart and order, you need to create an account.